Privacy Policy

What personal information do we collect

Information that we collect automatically

When you visit our website, we may collect certain information automatically from your device. The information may include your IP address, browser type, the URL of the previous website you visited, your ISP, operating system and other technical information. We do not use this information to detect personal trends about you. Some information is used only to analyse the access to our website.

Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. If you log out of your account, the login cookies will be removed.

Access analysis: We use Google Analytics to track and report website traffic. Google collects data on how you behave on the internet to contextualise and personalise the ads of its own advertising network. For details of Google, please visit the Google Privacy & Terms page.

Embedded content from other websites: Articles on this site may include embedded content (videos, images etc.) from outside of our website. Embedded content from other websites behaves in the same way as if the visitor visited the website. These websites may collect your data including your interaction with the embedded content if you have an account and are logged into that website.

Information you provide to us

Certain parts of our website may ask you to voluntarily provide personal information (for example, we ask you to provide your name, contact details and payment details in order to purchase a product from us or to set up an online account, or your email address to sign up to receive newsletters and/or to submit enquiries to us.

  1. when you place an order.
  2. when you set an online account.
  3. when you sign up to our newsletters.
  4. when you contact us via our contact form.

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you when we ask you to provide it. The information we gather will be used only for that purpose.

What we do with your personal information

We do not rent, trade or share your e-mail address with any other company for their marketing purposes under any circumstance. The information you provide to us is only used for the reason you provided to us. The Information collected automatically is only used for improving the user’s visiting experience.

Who we share your data with

  1. To credit card processing companies to assist us in processing your payment.
    (However, those companies do not retain, share, store, or use personal information for any secondary purposes)
  2. To shipping companies and external warehouses (our vendor) to deliver your order.
  3. Where required by law or regulatory requirement, court order or other judicial authorisation, including for the purposes of meeting national security and law enforcement requirements.
    • To protect or defend our rights, interests or property, or that of third parties
    • To investigate any wrongdoing in connection with the Website or our services
    • To protect the vital interests of an individual.
  4. To any other person with your consent.

How long we retain your data

We will retain your personal information for the period necessary to fulfil the purposes outlined in this notice unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes.

What rights you have over your data

If you wish to access, correct, update or request deletion of your personal information, you can do so by logging into your account. If you have any other requests, please contact us using the contact details provided below under ‘How to contact us‘.

Changes to this policy

We change this Privacy Policy from time to time. The updated policy will become effective when posted. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent with it. We encourage you to check this page regularly to ensure you are up to date with any changes.

How to contact us

If you have any questions or concerns regarding the use or disclosure of your personal information, please email us anytime at

Happy Medium
Shop 5/Ashford Village,
427 West Street, Ashburton,
7700 New Zealand

Updated 13 December 2023